General questions
How to contact technical support?
When contacting technical support, it is necessary to specify the serial number of the system and describe the problem in detail. Most of the problems can be dealt using Remote Support. Therefore we recommend connecting your system to the Internet, activating Remote Support and providing support the ID number of remote connection. Leave the system permanently connected. This will allow technical support to troubleshoot without your participation.
Support is available from 7 to 17 pm (GMT), Monday to Friday. If you do not have premium support level, you will get a response within one business day.
All requests get automatic notification of receipt with assigned request number. Make sure to check your spam folder if you don’t see this. When further communicating with technical support, please use Reply to keep the same subject line.
In the future do not use already assigned request number for any other problem.
Where can I find the serial number?
The serial number is shown on the desktop and can also be found on product label on back panel.
GoalNetCam serial number is on the back of the camera body and is also on its receiving unit.
vR-Cam serial number is on the top side of the camera body and on the front side of its service unit.
Where can I find the Remote Support?
Remote Support shortcut is on the desktop.
The system will does not boot.
You can restore the original configuration of the system using the supplied USB Recovery Stick. This procedure takes a few minutes.
If, after the recovery the system still hangs up, contact technical support - support(at)slomo.tv.
I installed a new video card driver and nothing works.
Slomo.tv servers are highly complex hardware-software systems with carefully chosen and tested hardware and software components. Therefore, any modifications, including operating system updates, installation of additional software, drivers or changing network settings or disk configuration, voids the warranty and can lead to erratic performance or complete failure.
You can restore the original software configuration using the supplied USB Recovery Stick.
How to make the transition from Windows 7 to Windows 10?
Recent versions of our software are optimized for Windows 10. Transfer to Windows 10 is done at the factory for a nominal fee.
What if video windows layout on the screen is not correct?
Close the program. Make sure that your monitor has 1920x1080 or 1920x1200 resolution. Change the monitor if it does not support the recommended resolution.
Check system settings for appropriate resolution. (Right-click on desktop area → Screen resolution).
